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Policies

All orders are charged Shipping & Handling for standard ground transportation. All orders are shipped standard ground delivery with delivery time up to 7 business days. Most products under 70 pounds will be shipped via UPS. YOU MUST CONTACT SERVICE TECH LLC BEFORE ORDERING IF YOU WISH TO PURCHASE ANY MOTORS OR ITEMS WITH WEIGHT OR COMBINED WEIGHT OF 400 lbs. OR MORE SO YOU CAN RECIEVE AN ACCURATE SHIPPING COST ! Motors may be shipped direct from the manufacturers nearest warehouse direct to you. We also drop ship products from our vendors direct to you to save shipping time. Orders shipped next day air on Friday will be delivered on Monday. If you want Saturday delivery, you must call us to specify Next Day Air Saturday, there is an additional fee charged by the package delivery company for this service and it is not available in all areas. 2nd Day Air shipment Orders shipped on Friday will be delivered on Tuesday. Packages shipped on Thursday will be delivered on Monday. Orders shipped 3 day ground will be delivered on the 3rd business day. All orders are charged Shipping & Handling with standard ground transportation unless specified differently. It is the customers responsibility to inspect all packages for damages prior to signing the shipping receipt. If you receive a damaged item you should refuse delivery. Remember that by signing the Shipping Bill you are certifying that all items are in good condition. We recommend that you thoroughly inspect the product for any hidden damage before the driver leaves. Most orders should be shipped out within 24 hours upon receipt of your credit approved order. If Service Tech LLC shipped the incorrect part our Policy is very simple. You the customer should call us right away and Service Tech LLC will immediately ship the correct part. Service Tech LLC will not refund any money but will provide the correct part. If the customer ordered the wrong part Service Tech LLC will only issue a store credit. If Service Tech LLC authorizes the return then all returned items are subject to a 50% restocking charge.

RETURNS:
Any product you wish to return, must have a Return Material Authorization (RMA). Any item returned without a RMA will not be issued a credit. You must have your invoice. All returns must be returned within 20 days of purchase and are subject to a 30% to 40% restocking fee. Service Tech LLC retains the right to refuse any return. Be sure to inspect the package for damage. Any item returned that is damaged will not be issued credit. If you are unsure if a particular product will fit your application call us we will be glad to assist you in your selection. Shipping charges incurred to deliver the product to you will not be refunded. All material must be returned prepaid shipping in the original carton. Any product we special order for you may not be returned. Electrical products being returned must be in new condition, not used. Electrical motors with set screw marks on the shaft may not be returned for credit, as we can no longer sell them for new as they have been installed. Electrical items that have had power applied to them may not be returned. Motors that have been modified may not be returned. Modified means, but not limited to, cutting the shaft, cutting the wires or plug, bolt marks on base,cutting through bolts, etc. Service Tech LLC is not responsible for any lost or damages in return shipment. Service Tech LLC reserves the right to refuse a return if the product is not in new, un-used and resellable condition.
We urge you to carefully select your product to be sure it is what you need for your particular application. If in doubt call us, we will be happy to assist you in your selection. Any damaged or missing items must be reported to Service Tech LLC within 20 days of merchandise receipt. UPS or any of the shipping companies will not honor any claims over 30 days.

WARRANTY:
All products come with their own respective manufacturers factory warranty & are subject to those manufacturers policies & procedures. Most Warranties only apply to manufacturing defects. All products must be returned to Service Tech LLC for warranty inspection. The product must be returned in original packaging at the purchasers expense. Our warranty department will determine if the problem is a warranty. The product may be replaced or repaired. Please save your receipt, as it is required in order for us to process the warranty. It is the buyers responsibility to retain the receipt. Products that Fail after 30 Days from date of purchase and Under Warranty and need to be Replaced will be shipped at customers expense.

ATTENTION: HITACHI DRIVES CANNOT BE RETURNED IF OPENED! THERE WILL BE RESTOCKING FEES ON ANY HITACHI DRIVES THAT ARE RETURNED!

ERRORS:
Prices and data are subject to change without notice. We have attempted to take every precaution to insure that the data entered on our internet catalog is error free. However, mistakes sometimes happen, and when discovered, we will correct them. If you order a product and there is an error that we discover in processing your order, we will notify you via e-mail, fax or phone of this problem. You will be given the opportunity at that time to either approve or disapprove the final sale.

PRIVACY:
Personal information is not shared with any others in any way what so ever. Credit information, addresses, e-mail addresses, phone numbers are all confidential.

CREDIT POLICY:
All orders must be paid for by credit card or advance payment of money order or check, Items ship upon payment clearance.
Some established companies may receive terms net 30 after approval.
Tax Identification numbers must be supplied if exemption status is claimed due to resale or industrial processing.
Bill to and Credit card information must be a match to your order or Credit card will not process.
We Do Not Ship Products COD
Money Orders or Cashier's Checks will hold your order for 10 days until your check clears).

ALL PRICES AND SPECIFICATIONS SUBJECT TO CHANGE WITHOUT NOTICE!

RETURNS & QUESTIONS:

Service Tech LLC
3114 Menasha Avenue
Manitowoc, Wisconsin 54220

TOLL FREE: 1-877-979-2777
PHONE: 1-920-682-2777
FAX: 1-920-682-9273
E-Mail: servicetechllc@gmail.com

You can shop at www.servicetechllc.com with confidence. We have partnered with Authorize.Net httpss://www.authorize.net a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram httpss://www.authorize.net/resources/howitworksdiagram/ to see how it works.

The company adheres to strict industry standards for payment processing, including:

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There are times when price increases occur from vendors that have not been updated on the site to reflect our current cost and markup or pricing errors have been made on a product. We reserve the right to refuse to ship any item that has a price cost to us that is not reflected in our current selling price on the site with our standard markup. We are in the business to make money and will not sell an item for less than we pay for it or without a reasonable markup above our cost and/or a reasonable profit to this business. We reserve the right to refuse to sell any item to anyone for any reason and in any such determination will refund any such paid invoice in full.